Case Study
The North Face Extends Brand Promise to Dealers with Digital Marketing Resource Program
The North Face takes pride in extending its brand promise of excellence to its relationships with the company’s independent retailers. So when channel partners complained that the Cooperative Advertising and Digital Asset Management programs were fragmented with multiple Web sites and slow trade fund reimbursement, TNF addressed these challenges by engaging NSI to provide an integrated, service-oriented program.
The NSI-developed and managed North Face Dealer Marketing Resource Program is a consolidated, streamlined digital asset solution for retailers to access marketing materials, photographic assets, brand guidelines, program changes, Co-op administration, event marketing tools and Print On Demand. Plus, retailers can order the all-important TNF store fixtures and graphics through a third-party vendor… all under one roof.
The online Dealer Marketing Resource Center includes functionality that met TNF’s integration objective: (1) a seamless pass-through to the co-op program so retailers can easily check balances, submit claims and view reports; and (2) customized advertising functionality that can match product image, name, description and price with one-click customization.
Overall, the program is designed to improve dealer service and satisfaction, reduce administrative costs, increase efficiencies and protect The North Face brand in all dealer marketing.
